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    21 days ago
    Human Rights Watch header
    Human Rights Watch logo
    Full-time
    Junior
    23.05.24
    #ngo#menschenrechte#international

    Associate, Training and Support

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    Intro

    The Associate, Training and Support position at Human Rights Watch involves providing high-quality customer service and training to staff in the Development Department using Salesforce and related technology tools. The role includes user support, issue resolution, training and education, data integrity and compliance, system enhancements, and user adoption. The ideal candidate should have a bachelor's degree or equivalent work experience, experience in nonprofit fundraising or customer support, proficiency in Salesforce, strong problem-solving skills, excellent communication skills, and the ability to work collaboratively within a team environment. Proficiency with Microsoft Office software is required. The position offers competitive compensation and benefits. Applicants must possess valid work authorization for their preferred location.

    Tasks

    • Provide user support and issue resolution related to Salesforce and fundraising systems
    • Develop and deliver training sessions for fundraising staff
    • Assist with data entry and data quality control processes
    • Collaborate with the team to identify areas for system enhancements
    • Support staff with User Acceptance Testing for system upgrades

    Requirements

    • Bachelor's degree or equivalent work experience
    • Minimum of one year of relevant experience in nonprofit fundraising or customer support
    • Experience with Salesforce or other nonprofit CRM systems
    • Strong problem-solving and troubleshooting skills
    • Excellent communication skills in English
    • Detail-oriented and able to manage multiple tasks
    • Ability to work collaboratively within a team environment

    Benefits

    • Competitive compensation
    • Employer-paid benefits
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