With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

Correspondence Management

Distribute mail received from sponsors and assist children in writing responses with the standard.
Do follow-ups on pending mail, GN, TYL, ILs with Sponsorship volunteers.
Review and upload all digital letters through correspondence digital scan and do a quality check to reduce correspondence rejection at least by 10%
Visit RC households to collect parents’ mobile money details to be used in requesting GN funds.
Assist RC and parents during GN processing and submit thank you letter to SAA.
Facilitate timely processing of 100% CEWs to be mailed to sponsors.

Responsible & Accountable for reporting system issues to SAA for logging

Monitor mobile phones performance and liaise with SAA for troubleshooting to guarantee smooth operation.
Monitor psyching of all mobile phones and use of an updated version of Horizon on a daily basis.

Management of quality RC data, digital correspondences, and rich media to strengthen the relationship between sponsors and children

Do a quality review of all rich media and digital correspondence before sending it to SAA for uploading in Horizon.
Collect transformational stories, project photos to assist with Christmas Card, APR design process and Annual Reporting.
Monitor all media rejections and make sure they are eliminated by at least 2%
Collect and deliver all Sponsorship 2.0 products as per the agreed timelines.
Capture RC quality data and participation for use for Auto APR processing.

Staff Management

Coordinate Weekly AP meetings with sponsorship volunteers to review and track progress on KPIs.
Do mentoring and coaching of Sponsorship volunteers on the Sponsorship Operation Plan
Capacitate Sponsorship volunteers on new business processes that are initiated by the NO and GC.

GIK Management

Work closely with volunteers to identify MVC’s and schools to be supported with GIKs.
Compile the OVC list to be shared with the GIK focal person.
Distribute GIKs to OVC

Facilitate coordination of Birthday Bounce Back Parties & Community Gifts

Mobilise registered children to participate in decision making on how they would like the BBB and Community Funds should be utilized.
Facilitate the Birthday Bounce Back function and collect records of all RC and Non-RC who participated in the event.

RC Monitoring & RC Management

Monitor all registered children’s presence within 90 days using mobile phones.
Identify needs of children during RC monitoring
Monitor RC Health and Education within 180 days
Process new recruits as per the SO request
Manage child portfolio and variance to adhere to Sponsorship standards.

Conduct Sponsorship Training to strengthen understanding and cooperation on Sponsorship issues.

Mobilize community people to attend Sponsorship Education.
Attend and Participate in Sponsorship New Initiative orientations coordinated by GC.
Facilitate training of communities on Sponsorship New Initiatives.
Mobilize community people to participate in community annual reviews

Improve socio-legal status of children through effective advocacy of children

Mobilize children to participate in child protection awareness through the ENOUGH campaign integration.
Facilitate registration of birth certificates for most vulnerable children.
Report child abuse cases to law enforcement and SAA in the office for logging on Ethics Point.
Participate in establishment of functional CVA groups at AP level.
Collect data of children participating in established Savings , IMPACT+, WASH Groups.
Mobilize adults to be trained and participate on CVA activities.

Facilitate spiritual nurturing of children

Participate in children’s club establishment.
Facilitate distribution of SN material distributed and biblical materials
Collect statistics of children participating in spiritual nurturing activities such as bible clubs, children’s camps, scripture union etc
Facilitate spiritual nurturing for all children in collaboration with other Christian partners in the community

Development management

Collect statistics of RC and non RC participating and benefiting in development projects taking place in the AP
Monitor development projects taking place in the AP working closely with DF
Mobile community members to participate in development project and also attend to developmental trainings organized by the DF.

Facilitate case identification and management of VAC, GBV and Mental Health

Identify and document cases of children experiencing violence and refer those for action through the Child Protection team
Identify and document GBV cases and refer them for action through the Child Protection team
Identify and refer children and adults requiring mental health support
Periodically follow up on identified cases
Ensure all identified and referred cases are documented, including through ethics point.
Mobilise adults and children to be trained on VAC, GBV and Mental Health.

Applicant Types Accepted:

Local Applicants Only