16 days ago
Full-time
Mid Level
#climatetech#data-analysis#climtelligence
Customer Success Manager
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Intro
The job involves maintaining and expanding customer relations for a B2B SaaS Solution, ensuring customer satisfaction, identifying expansion opportunities, and enhancing the product based on customer feedback. The role also includes managing technical support and contributing to climate adaptation.
Tasks
- Maintaining and expanding existing customer relations
- Building new customer relations
- Ensuring long-term success and satisfaction with B2B SaaS Solution
- Being the first point of contact for customers
- Onboarding new customers
- Identifying expansion potential for up- and cross-selling
- Managing first and second-level technical support
- Enhancing the solution by generating customer feedback and insights
Requirements
- Minimum of 2+ years of experience as a Customer Success Manager or similar client-facing roles in start-ups in the B2B SaaS industry
- Experience in start-up settings and building customer success frameworks
- Excellent communication and customer focus
- Project management skills
- Comfortable with growth businesses and change
- Interest in contributing to climate adaptation
Benefits
- Competitive salary based on experience and qualifications
- Virtual Stock Option Program
- HO Set-Up allowance
- Yearly Bahncard 2 class
- Development budget
- Flexible working hours
- Opportunities for personal and professional development
Applicationkit for this Job
Included in the kit are: Salary estimate, work climate, application questions, checklist, templates, and much more.16 days ago
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