Growth Manager - Freelance (m/f/d)

Mission

Freshflow is building the food supply chain technology of the future to reduce global food waste.

What we’re looking for

Freshflow is seeking a driven Growth Manager to play a pivotal role in one of our most important commercial milestones to date. We've just won one of the largest German grocery retail chains as a customer — and we're now running a pilot across several dozen stores that will determine whether we get rolled out to a four-digit number of stores afterwards. You'll work directly with our VP Operations to own the customer-facing side of this launch and make sure the pilot succeeds. This is a 6-month engagement starting ASAP through end of year, with a high degree of autonomy, real commercial impact, and the opportunity to thrive in a creative, fast-moving startup environment.

Responsibilities

You are the CEO of your own role. Below you find the outcomes you need to own.

You will need to build your own systems on top of our existing systems to keep track of what matters. You will closely spar with the VP Operations on how to do that, but you have the radical ownership.

Own the outcome during the pilot: make sure customers understand the app, use it well, and — as the ultimate outcome — measurably reduce food waste in their stores
Closely monitor how customers are using our software and pro-actively reach out to those whose usage patterns suggest they need support; lead retraining sessions and rebuild trust where needed
Be the direct point of contact for our customers and take full ownership of their satisfaction and success
Track the development of customer KPIs in detail. Celebrate wins with customers to keep them excited and engaged
For customers who aren't seeing positive results, work closely with our internal Data Science team to get to the root cause, then independently engage the customer to explain the findings and co-develop a solution
Stay in close contact with all participating stores to understand their sentiment on the ground and actively drive solutions that delight customers