About us

Rabot Energy is an independent provider of dynamic electricity tariffs with 100% green electricity. With our innovative purchasing strategies, we ensure both ecological sustainability and cost optimization in home energy management. By passing on the exchange purchase prices to our customers, we can reduce their electricity bills by an average of 35%. Owners of electric vehicles and smart meters can particularly benefit from our dynamic electricity tariff, as they can automatically charge their vehicles at home when the exchange electricity prices are particularly low. In our Rabot Energy app, charging preferences can be easily set and the current exchange electricity prices can be tracked. With our intelligent charging solutions, we are actively contributing to increasing the share of green electricity in total electricity consumption in Germany.

Our vision is to give every customer the opportunity to control their own energy consumption smartly while protecting the environment and resources. By offering smart charging and energy management, Rabot Energy is helping to actively drive the energy transition. We have already been able to convince over 150,000 customers with our idea.

Why now?

The energy market is experiencing the biggest upheaval in 50 years – and our customers are experiencing it directly: dynamic prices, smart meters, charging, app. For us, support is not a cost center, but the frontline of our product and a real loyalty lever.

RABOT is growing at triple digits, with over 150,000 customers on board. Support is in place – now it's time for the next level: scaling without losing quality and setting up the function in such a way that it does not depend on individuals. That's exactly why we're looking for you.

Your mission

You will be responsible for our customer support end-to-end and make it a plannable, scalable and data-driven function. You will lead and protect your team, raise service quality and ensure that support keeps pace with our customer growth – with clear KPIs, clean processes and smart self-service solutions. You are the voice of the customer internally and close the loop to product, tech and operations.

Your results

We think in terms of results, not to-do lists. If you're successful, it looks like this:

Month 3 (Ramp-up)
• You've fully penetrated and assessed your team, tooling, processes, and current KPIs (response/resolution times, CSAT, backlog).
• You have built trust in the team and know its strengths and gaps.
• You have understood the most common reasons for contact and their causes (billing, app, smart meter, switching process) and implemented the first quick wins in operations.

Month 6 (Performance)
• Support KPIs are measurably improved, with defined goals for response time, resolution rate, and CSAT.
• The team is stably managed and developed; roles, capacity and shift planning are in place.
• Escalation and complaint management are standardized.
• A feedback loop on product/tech is established – support insights flow into the roadmap.
• First self-service/automation measures are live.

Month 12 (Scale)
• Support scales with customer growth without losing quality or cost per contact.
• Support is set up as a predictable, data-driven function – with a playbook so that it is not tied to individuals.
• You are responsible for the function independently; the management is operationally out of support.
• The self-service rate has increased noticeably, and support is positioned as a lever for quality and loyalty.

Who we are looking for

• Support leader: Several years of leadership experience in customer support – teams built, led and developed.
• Operator with an eye for numbers: You know support operations from practice (KPIs, tooling, capacity planning, escalations) and control data-based, not from the gut.
• Empath with clarity: You are close to the team and customers and protect your team - but still make clear, even uncomfortable decisions.
• Scaler: You have led support through growth and built structures that grow with you (self-service, automation, knowledge management).
• Scale-up: Speed, ambiguity and ownership are your terrain – you build instead of manage. Ideally, experience in energy, utilities, telco or a comparably complex, regulated B2C environment.
• Tech-savvy (plus, not a must): Technical understanding of a digital product (app, smart meter, electricity industry) and enjoyment of tools and automation. Coding skills are a bonus, not a requirement.

What we offer you

• Ownership: You will be responsible for end-to-end support – with a real mandate, a direct line to the management and creative freedom instead of specifications.
• Impact: Support is business-critical and visible for us – you shape how 200,000 customers experience us.
• Culture: Transparent cooperation. We celebrate mistakes as long as we learn from them.

Your extras