FraCareServices is a leading provider of care services for passengers with reduced mobility at Frankfurt Airport. The company offers diverse career opportunities in a value-oriented and multicultural environment.
FraCareServices GmbH, a joint venture of Fraport AG (51%) and Lufthansa Commercial Holding GmbH (49%), is the leading provider of care services for passengers with reduced mobility (PRM) and disabled passengers at Frankfurt Airport. The company ensures that these passengers receive reliable, competent and fast support in accordance with EU Regulation (EC) No. 1107/2006 to make their journey as pleasant and smooth as possible.
The services of FraCareServices include assistance on arrival, departure and during transit, accompaniment to public transport and assistance with customs, border and security checks. If required, the company also arranges medical care. The multicultural Service Agents of FraCareServices attach great importance to providing individual care for each guest while meeting the high service standards of the airlines. Friendliness, flexibility and comprehensive knowledge distinguish the employees who represent not only FraCareServices, but also Frankfurt Airport and Germany.
FraCareServices is committed to an open and cooperative working environment and promotes the further development of its employees. Comprehensive training courses, covering both theoretical and practical aspects, optimally prepare the Service Agents for their tasks.
The company attaches great importance to compliance with due diligence in supply chains and is committed to sustainable and responsible management. In this context, human rights and environmental aspects are taken into account in all business decisions. FraCareServices has established a risk management system to identify, prevent or minimize risks of human rights violations and environmental damage. A publicly accessible complaints procedure and regular reporting ensure transparency and accountability. Compliance with due diligence with regard to human rights is a top priority for FraCareServices as a value-oriented company.
FraCareServices has integrated the new due diligence obligations into its existing risk management system and conducts annual risk analyses to identify potential risks related to human rights and the environment. Preventive measures are also defined and documented.
