The
The Integrierte Leitstelle Heidelberg/Rhein-Neckar-Kreis gGmbH is one of the largest emergency call centers in Baden-Württemberg. It serves an area of responsibility that includes over 710,000 people. The control center operates two locations in Heidelberg and Ladenburg and is the central point of contact for the rescue service area in the region.
The main mission of the ILS is to provide efficient and safe emergency call services. Equal opportunities and inclusion are central values, which are underlined by the acceptance of applications regardless of gender, disability, nationality, origin, age and religion.
Although specific sustainability goals are not explicitly mentioned, the ILS is constantly working to improve the efficiency of its services and adapt to changing requirements. This includes active cooperation with all actors in non-police hazard prevention and compliance with legal regulations.
The ILS attaches importance to complaint and quality management as well as compliance with legal and contractual provisions. It actively participates in specialist project and working groups and supports the strategic development of the region through coordination with the shareholders and the steering committee.
The Integrierte Leitstelle Heidelberg/Rhein-Neckar-Kreis gGmbH is a central component of regional emergency care and is constantly working to optimize its services and ensure the safety of the population.
