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The LWL-Pflegezentrum Dortmund is an institution of the Landschaftsverband Westfalen-Lippe (LWL) that specializes in the care and support of people with chronic psychiatric and gerontopsychiatric illnesses, addiction disorders, and intellectual disabilities.
The main mission of the center is to treat and care for the residents as well as possible. This is done through a good working environment that continuously trains and educates the employees. An essential value is customer orientation, where the needs of the patients are the priority.
The center is based on the EFQM model (European Foundation for Quality Management), which has been used since 2002 for the continuous development of the organization. This model promotes a strong customer and employee orientation, which contributes to future-oriented quality development.
The LWL-Pflegezentrum Dortmund is closely linked to the LWL-Klinik Dortmund, which is also under the umbrella of the Landschaftsverband Westfalen-Lippe (LWL). This clinic offers a broad spectrum of psychiatric and psychosomatic services and is a major provider in this area in the eastern Ruhr area [2].
In summary, the LWL-Pflegezentrum Dortmund makes an important contribution to the local and integrated care of people with specific needs, with the aim of ensuring a high quality of life.
