The SWK Stadtwerke Krefeld AG is a regional municipal utility group with a turnover of over 1 billion euros. The company operates in the business areas of Energy & Water Supply, Public Transport (ÖPNV) and Disposal. SWK employs around 2,600 people at various locations, mainly in western North Rhine-Westphalia and in Berlin. The group companies include SWK Energie GmbH, NGN mbH, SWK Mobil GmbH and GSAK mbH.
SWK focuses on the safe and efficient supply of energy, water and mobility services to its customers. The protection of Data Protection and Trademark Protection is of great importance in the company. By complying with the European General Data Protection Regulation (DS-GVO) and the Federal Data Protection Act (BDSG-neu), the privacy of users is guaranteed[2].
SWK is committed to Electromobility through the operation of e-charging stations, which offer a sustainable alternative to fuel consumption. Various services to promote environmentally friendly forms of mobility are part of the company strategy[4]. Therefore, sustainability plays an important role in the orientation of the company goals.
SWK strives to continuously improve its services and adapt them to the changing needs of its customers, with Digitalization and Customer Service being key areas[4]. The company offers an extensive Customer Portal that facilitates access to contract information, payment services and customer support. The focus on sustainable solutions and future-proof services is an essential part of the corporate strategy.
