TelefonSeelsorge Deutschland e.V. offers anonymous and free support via chat and email to people in crisis situations and difficult life situations. The organization sees itself as the first point of contact for people who have worries and need someone to talk to, but are afraid to talk about it in person.
The core services include email counseling, where people seeking advice can formulate their thoughts in peace and are accompanied by a permanent contact person, as well as chat counseling, which enables real-time communication. In order to use these services, people seeking help register with a username and an email address on the secure platform of the TelefonSeelsorge. Great importance is attached to the protection of privacy; the email address is not visible to the counselors and is not displayed publicly. It is even recommended to use an anonymized email address.
The main mission of the TelefonSeelsorge is to assist people in emergency situations, listen to them and support them in clarifying their situation and making decisions. The offers are based on the principles of openness, competence, anonymity, confidentiality, freedom from ideology and freedom from charge. Everyone is welcome, regardless of religion, age or gender. The volunteers are carefully selected, comprehensively trained and regularly supervised.
TelefonSeelsorge Deutschland e.V. attaches great importance to data security and confidentiality. The mail and chat environment is encrypted, and all employees are obliged to comply with data secrecy. It is guaranteed that no data will be passed on to unauthorized third parties.
Although the information provided does not mention any explicit sustainability goals or initiatives, the provision of low-threshold, free and anonymized psychological support is an important contribution to social sustainability. By promoting mental health and preventing crises, the TelefonSeelsorge makes a significant contribution to the well-being of the population.
