The Berliner Krisendienst offers fast and qualified help in psychosocial crises and acute emotional or psychiatric emergencies. As a Berlin success model with over 25 years of experience, the Krisendienst is there for all Berliners who find themselves in difficult life situations.
Core services:
- Crisis intervention: The Berliner Krisendienst offers support to those affected, relatives and other parties involved who have to deal with people in crisis.
- Consultation: The consultation is carried out by multi-professional teams consisting of psychologists, social workers and educators with additional therapeutic qualifications.
- Diverse contact options: In addition to personal and telephone advice, the Berliner Krisendienst also offers video consultation. In the East region, advice is also available via email.
- Low-threshold access: The offer is free of charge, anonymous if desired and multilingual.
- Home visits: In urgent cases, home visits and the deployment of doctors on call are possible.
- Networking: The Berliner Krisendienst works closely with other psychosocial services, community psychiatric facilities, disability services, migration and refugee work, and clinics.
Mission and Values:
The Berliner Krisendienst is committed to destigmatizing mental illness. It sees itself as a point of contact for all people in crisis, regardless of their cause or manifestation. The values of the Krisendienst include:
- Fast and unbureaucratic help: The Berliner Krisendienst is available around the clock and offers quick help in acute crisis situations.
- Qualified advice: The employees of the Krisendienst have a high level of professional competence and many years of experience in crisis intervention.
- Respect and appreciation: The Berliner Krisendienst treats all those seeking advice with respect and appreciation.
- Anonymity and confidentiality: The advice is given anonymously if desired and is subject to confidentiality.
Sustainability and social commitment:
The Berliner Krisendienst is actively committed to improving mental health in Berlin. This includes:
