Lead, coach, and manage a team of experienced implementation specialists, overseeing their day-to-day responsibilities and performance, Drive team members to deliver efficient, high-quality implementations that ensure clinics achieve value quickly while maintaining a best-in-class customer experience, Actively support and aid the growth and scalability of the DACH region by ensuring implementation capacity, readiness, and performance align with business objectives, Balance productivity and quality, ensuring consistent delivery standards across all implementations, Collaborate with other Implementation Managers to establish consistency, align process and share resources, Own and manage Sales-to-Implementation handover meetings, ensuring smooth transitions, clear scope alignment, and strong customer confidence, Handle and resolve customer escalations, coordinating internally as needed to ensure timely and effective outcomes, Use operational tools like Linear to diagnose, document, escalate, and resolve customer situations promptly, Lead efficient planning and deployment of Provet resources across the DACH region, Drive long-term revenue growth by tracking and reporting key metrics and performance indicators to the Director of Professional Services at regular intervals, Evaluate and identify areas for improvement in tools, processes, and team culture to support scalability and continuous improvement, Conduct annual performance reviews and ensure regular 1:1 meetings with each team member to support development, engagement, and accountability
