Own the Net Revenue Retention (NRR) metric, driving growth through expansion, upselling, and cross-selling across our product portfolio., Ensure every customer realises long-term value from reev – from onboarding to product adoption and continuous usage growth., Steer customer transformation from “charging infrastructure management” towards “integrated energy management,” ensuring consistent messaging and activation strategies in collaboration with Brand and Product., Lead and develop a team of Customer Success Managers and Key Account Managers, fostering a culture of ownership, collaboration, and customer-centric excellence., Lead the introduction of AI-driven automation to identify customer signals, optimise engagement, and scale communication across markets., Ensure cross-functional alignment between CSM, Product, Sales, and Data to deliver actionable insights and continuously evolve our platform experience.