Analyze, design, and optimize end-to-end processes in the areas of meter reading coordination, invoice management, or receivables management, ensuring operational processes are stable, efficient, and future-proof., Plan, manage, and implement measures and projects for sustainable process improvement and accompany their introduction in close coordination with the involved departments., Be responsible for the functionality, stability, and further development of the IT and process solutions used and prioritize requirements from the departments based on operational benefit., Further develop KPI, monitoring, and control logic, analyze error causes, and derive effective measures for sustainable stabilization and automation of processes., In the focus area of meter reading coordination, manage and optimize meter reading processes, structures, and campaigns, monitor disruptions, and ensure performant control in the context of meter reading., In the focus area of invoice management, monitor billing runs, reduce manual interventions and rejected invoices, and manage complex clarification cases as well as the further development of billing-relevant processes and master data logic., In the focus area of receivables management, manage and optimize dunning, blocking, and collection processes, further develop data-based control logic, and support the reduction of outstanding amounts while considering economic efficiency, customer centricity, and regulatory requirements., Act as an interface between departments, IT, and external partners, coordinate requirements, and ensure effective implementation in operational processes.
