You are the first point of contact for our employees with IT-related questions and ensure reliable and service-oriented support in everyday work., You manage our end devices such as laptops and mobile phones – from issuance and setup to remote installation, return, refurbishment, and error analysis., You support with technical malfunctions, conduct initial analyses and pre-qualifications, and coordinate with external service providers and our 2nd-level support if necessary., You manage our video and conference systems, take care of maintenance, updates, and the technical functionality of our meeting rooms., You support the management of local IT infrastructure such as printers, networks, and video surveillance systems., You maintain our IT documentation and inventory systems, especially in Confluence and Jira Assets, and ensure structured and traceable documentation., You independently process IT tickets, prioritize requests sensibly, and ensure transparent tracking until successful completion., You support with authorization and license management as well as onboarding, crossboarding, and offboarding processes., You manage various internal applications and systems, such as our ERP system, password manager, license server, and Atlassian applications., You work closely with colleagues from different departments and contribute to the continuous development of our IT processes.
