Business Analyst (Information Technology – IT Infrastructure & Cloud Services)

Domeniu: Information Technology
Locație: Romania

Job Purpose/Scope

The Business Analyst – IT Infrastructure & Cloud Services is responsible for the health, optimization, and support of local business systems and processes within a defined Litens region. This role focuses exclusively on regional/site-specific systems and operations, supporting and optimizing local business processes and applications. The BA acts as the primary liaison between local business units, IT, and vendors, ensuring that local needs are met while facilitating integration with global applications when required. The BA reports directly to the IT Regional Manager and is accountable for local priorities and site-specific objectives.

Main Duties and Responsibilities

Maintain deep expertise in site-specific applications, workflows, and operational requirements.
Identify and implement improvements tailored to local business needs and regulatory requirements.
Provide direct, hands-on support for local users and systems, including working with local vendors.
Act as the primary IT-business liaison at the site, ensuring effective communication and collaboration.
Coordinate integration of global applications with local systems, ensuring seamless operation and compliance with local standards.
Make autonomous decisions regarding local systems and processes in alignment with the IT Manager, escalating only when global alignment is required.
Champion adoption of new local systems and processes, tailoring communication and training to local audiences.
Gain good understanding of local, business processes which are covered and supported by local systems. Understand their structure, performance and identifying areas for improvement when there is no global System in place to cover those.