Senior Manager Service Partner Network & Fleet Maintenance (all genders)

Berlin, Germany; Hamburg, Germany

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Join us as a Service Partner Manager (all genders)in our Global Vehicle Management Team and help shape the future of autonomous mobility!

MOIA’s Global Vehicle Management Team ensures on-time fleet deployment, smooth vehicle commissioning and uptime-focused service, and spare parts support throughout the vehicle lifetime for customers across the EU and the US.

As a cross-functional, fast-moving team, we are part of the commercial side of the organisation and work closely with all relevant teams enabling the customer and operator of the AD fleet, the service partner network responsible for servicing and maintaining the vehicles, and the software units, making sure that the vehicles are ready to run at all times.

In short:We bring MOIA’s pioneering AD vehicle to life — reliably, globally, and ready to scale.

Want to learn more about our turnkey solution for autonomous mobility? Have a closer look at our product video here.

The Senior Service Partner Manager, is responsible for building, scaling, and governing MOIA's service partner and workshop network across European target markets. The role translates vehicle, service, safety, uptime, and commercial requirements into partner selection criteria, contracts, operating standards, and scalable execution models.Acting as an individual contributor, this position combines commercial partner ownership with operational excellence, technical understanding, and data-driven performance management. The role works cross-functionally with to keep autonomous fleets ready to operate.

What you will do

Build and scale MOIA’s European service partner and workshop network, ensuring fleet readiness, uptime, and support for market launches and growth.
Select, onboard, negotiate, and manage service partners, translating operational, technical, and commercial requirements into effective contracts, SLAs, and governance models.
Develop and lead an uptime-driven service program, monitoring partner performance through KPIs and driving continuous improvement across the service network.
Establish Operational Excellence and Pit Stop Excellence standards, creating scalable processes and playbooks for efficient, safe, and high-quality vehicle servicing.
Act as the primary escalation point for service partner issues, coordinating cross-functional teams to resolve operational challenges and maintain fleet availability.
Drive a data-driven operating model by leveraging performance insights, service systems, and reporting tools to optimize partner performance, service quality, and operational scalability.

What will help you to fulfill your role

Several years of experience in service partner management, fleet service operations, automotive aftersales, vendor management, technical operations, or a comparable role.
Proven track record of building and scaling service partner or workshop networks in automotive, mobility, logistics, fleet, autonomous vehicle, or other high-uptime operational environments.
Strong commercial and contractual expertise, including SLA design, pricing models, performance incentives, supplier governance, and partner negotiations.
Hands-on understanding of workshop operations, maintenance processes, diagnostics, work order systems, spare parts management, quality assurance, and field escalations.
Ability to define scalable Standard Operating Procedures, readiness gates, onboarding concepts, and change-control routines for external service partners.
Strong data-driven mindset with experience using KPIs, dashboards, and performance scorecards to drive operational excellence and continuous improvement.
Solid understanding of fleet uptime, total cost of ownership (TCO), operational risk, safety culture, warranty recovery, and service quality as core levers of fleet performance.
**Excellent stakeholder management,**communication, and collaboration skills, with the ability to align cross-functional teams and external partners in complex environments.
Openness to travel regularly across European target markets, combined with excellent communication skills in English; German is a strong plus.

We welcome applicants from diverse backgrounds— even if you don’t meet every requirement. If you’re excited about the role and MOIA’s mission, we’d love to hear from you!

Our benefits in a nutshell

Competitive salary (including bonus)
Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
Budget and monthly expense allowance for home office setup
Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
Subsidized fitness club membership or bike leasing
Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
Mental health support, 1:1 sessions with external professionals and mental unload workshops
30 vacation days, sabbatical and unpaid leave option
Relocation support with service provider (visa, administration, etc.)
Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits.You can find them here.

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

How we work

At MOIA, our teams are typically distributed across our office locations and collaborate in a hybrid setup. We work together both remotely and on site, choosing the mode of collaboration that fits the context, the work at hand, and each team’s rhythm.

Spending time together in our offices is an important part of how we stay connected, build trust, and solve complex problems. At the same time, we value flexibility and give teams and individuals autonomy to shape their ways of working, with everyone having the freedom to organise their routines in a way that aligns with their work and their team’s needs.

If you’d like to learn more about how we work, visit our blog for insights into our culture and hiring process, or follow us on Instagram for a look behind the scenes at MOIA.

Who we are

At MOIA we’re reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city’s public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.

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Senior Manager Service Partner Network & Fleet Maintenance (all genders)