Requirements at a glance

Technical Account Management experience (Required)
Integrations and APIs (Required)
MDM setups (Required)
German professional proficiency (Required)
English comfortable proficiency (Required)
Based in Germany (Required)
Willingness to travel (Required)
Care documentation systems (Preferred)

RequiredPreferred

Today

Location

Berlin; Cologne; Dortmund; Frankfurt; Hannover; Munich

Employment Type

Full time

Location Type

Remote

Department

Customer Support

Why voize? Because we’re more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.

Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!

Your Mission: Be the technical partner our largest care groups trust

As Technical Account Manager - Senior Care, you will own the technical relationship with 10 to 15 of our largest care groups. You will understand their systems, configurations, and stakeholders, and support them from go-live through releases and renewals; ensuring voize runs reliably across every facility. Your success will be measured by trust, retention, and long-term customer outcomes.

Your Daily Business - No two days are alike

Own the technical relationship with a portfolio of 12 to 15 care groups, building a deep understanding of their EHR setup, infrastructure, open topics, and key stakeholders.
Maintain a technical account plan for every customer, covering their integration landscape, planned changes, open risks, and requirements for upcoming rollout waves.
Lead release pre-briefings and technical reviews, helping customers understand the impact before changes affect their operations.
Stay close to every issue across your accounts: Technical Support manages the queue, while you manage the relationship and provide the account context needed to accelerate resolution.