Customer Service Representative
Allergan Aesthetics, a company of AbbVie, develops and markets a portfolio of leading aesthetic brands and products. Our aesthetic portfolio includes products for facial injection treatment, body contouring, plastic surgery, skincare, and more. We are committed to providing our customers with innovation, education, outstanding service, and a personal touch. For our office in Wiesbaden, we are currently looking for a Customer Service Representative.
- Customer care, order processing and invoicing
- Dealing with customers in a professional and polite manner
- Processing of inquiries and orders via telephone, email, etc.
- Prepare customer invoices and product orders
- Ensure service agreements and productivity goals are met
- Answer customer inquiries about products, orders, logistics, prices, etc.
- Cooperation with supporting functions
- Establish and maintain relationships with sales teams
- Regular contact with Shared Service Center regarding logistics, orders, etc.
- Support internal audits and month/quarter end processes
- Teamwork and collaboration in a cross-functional environment
- Take on special tasks and responsibilities when needed
- Minimum one year of experience in Customer Service or comparable positions
- Strong written and verbal communication skills in English and German
- Process-oriented and cross-functional mindset
- Proactive problem-solving approach
- Excellent team and communication skills
- High attention to detail and reliability
- Analytical skills
- Experience with ERP systems, preferably SAP, and MS Office
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