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    Customer Success Manager

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    The Customer Success Manager role in Cologne, Germany is focused on supporting partners in the e-commerce industry to reduce waste, carbon footprint, and contribute to the circular economy. The role involves implementing Returns Management Software (RMS) for large e-commerce players, onboarding new partners, and managing a portfolio with a strategic and consultative selling mindset. The role requires experience in consulting, project management, or business development, preferably in the e-commerce or logistics sector. Strong communication skills and fluency in German and English are a must. The company, BuyBay, offers a competitive salary and benefits package, flexible working hours, and a hybrid way of working. They are passionate about creating a more sustainable e-commerce market and offer opportunities for personal development.


    • Implement Returns Management Software (RMS) for E-Commerce players
    • Support partners to reduce waste and carbon footprint
    • Accelerate growth in Germany
    • Lead cross-functional projects
    • Initiate innovations and implement new offerings
    • Become a trusted advisor in e-commerce returns and overstock challenges


    • 2-5 years of experience in Consulting, Project Management or Business Development
    • Background in B2B SaaS company
    • Experience with big data sets and complex challenges
    • Strong communication skills in German and English
    • Fluency in French or Dutch is a plus
    • Ability to work in a fast-paced and dynamic environment


    • Contribute to a more sustainable e-commerce market
    • Flexible hours and hybrid way of working
    • Possibility to work abroad for two weeks each year
    • Fun, freedom, and trust
    • Opportunities for personal development
    • Located in Cologne with a view of the cathedral

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