Customer Success Manager
Einführung
The Customer Success Manager role in Cologne, Germany is focused on supporting partners in the e-commerce industry to reduce waste, carbon footprint, and contribute to the circular economy. The role involves implementing Returns Management Software (RMS) for large e-commerce players, onboarding new partners, and managing a portfolio with a strategic and consultative selling mindset. The role requires experience in consulting, project management, or business development, preferably in the e-commerce or logistics sector. Strong communication skills and fluency in German and English are a must. The company, BuyBay, offers a competitive salary and benefits package, flexible working hours, and a hybrid way of working. They are passionate about creating a more sustainable e-commerce market and offer opportunities for personal development.
Aufgaben
- Implement Returns Management Software (RMS) for E-Commerce players
- Support partners to reduce waste and carbon footprint
- Accelerate growth in Germany
- Lead cross-functional projects
- Initiate innovations and implement new offerings
- Become a trusted advisor in e-commerce returns and overstock challenges
Vorraussetzungen
- 2-5 years of experience in Consulting, Project Management or Business Development
- Background in B2B SaaS company
- Experience with big data sets and complex challenges
- Strong communication skills in German and English
- Fluency in French or Dutch is a plus
- Ability to work in a fast-paced and dynamic environment
Benefits
- Contribute to a more sustainable e-commerce market
- Flexible hours and hybrid way of working
- Possibility to work abroad for two weeks each year
- Fun, freedom, and trust
- Opportunities for personal development
- Located in Cologne with a view of the cathedral
Verweise auf baito
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