Vollzeit
Teilzeit
Mid-Level
#electricitynetworks#software#smartgrid
Customer Success Manager (f/m/d) Smart Grids
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Einführung
The Customer Success Manager (f/m/d) Smart Grids role at envelio involves supporting customers in using their software and ensuring their long-term success. The role requires knowledge of electrical grids and the energy industry, as well as experience in project management and customer relationship management. Fluency in German and English is required. envelio offers flexible working options, health support, and opportunities for individual growth. The company is focused on driving the energy transition and has a diverse and dynamic team.
Aufgaben
- Responsible for customer onboarding in pilot and rollout projects
- Act as the interface between customers and internal stakeholders
- Collect and analyze key figures on customer value and satisfaction
- Identify challenges and potential improvements in technical and business processes
- Advise customers on the development of their business processes
- Define individual success criteria and address customer needs
- Train customers in the use of the software and conduct webinars
Vorraussetzungen
- Degree in electrical engineering, power engineering, or related field
- Knowledge of electrical grids or integration of electrical systems
- Experience in project work with customer contact
- Experience in customer success management or key account management
- Ability to balance customer needs with internal structures and culture
- Fluency in German and English
Benefits
- Flexible working mode (hybrid or remote)
- Option for remote work from abroad
- 30 holidays + 3 corporate holidays
- Support for health through sports membership cooperations
- Flexible use of a monthly mobility budget
- Time and resources for individual growth
- Pension plan
- Regular company and team events
- Meaningful work supporting the energy transition
Verweise auf baito
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