Einführung
Tibber is looking for a Customer Support Specialist based in Sweden. The company's mission is to empower people to use energy smarter and reduce unnecessary fuel consumption. The Customer Support Specialist will play a crucial role in delivering exceptional service and support to customers while contributing to Tibber's mission of revolutionizing the energy industry. The ideal candidate should have previous customer service experience, strong communication skills in both Swedish and English, a customer-first mentality, problem-solving abilities, tech-savviness, and an interest in sustainability and energy efficiency.
Aufgaben
- Build strong and lasting relationships with customers
- Investigate and resolve customer inquiries, concerns, and issues
- Develop a deep understanding of products, services, and technologies
- Assist customers with technical issues
- Handle billing inquiries and account updates
- Educate customers about energy-saving opportunities
- Maintain detailed records of customer interactions
- Collaborate with cross-functional teams to identify process improvements
- Provide insights and feedback to help shape products and services
Vorraussetzungen
- Previous experience in customer service or a related field
- Strong communication skills in Swedish and English
- Empathetic and customer-centric attitude
- Ability to troubleshoot and problem-solve effectively
- Comfortable working in a technology-driven environment
- Interest in sustainability and energy efficiency
Benefits
- Opportunity to change the energy industry
- Possibility to learn and grow personally and professionally
- Autonomous and humble culture
- Empowerment and inclusive colleagues
- Flexible benefits to accommodate individual needs
Verweise auf baito
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