Build and lead a new Quality Operations team, defining standards, methodologies, and ways of working, Drive systematic defect reduction through deep audits of operational and technical processes, Lead complex investigations into system defects, operational incidents, and process failures across platforms and integrations (including CARE/Simovative), Analyse complex data patterns and system behaviours to identify root causes and preventative actions, Design and implement simplified, student-focused processes that reduce friction and operational risk, Establish and own quality metrics, KPIs, monitoring, and alerting for critical operational flows, Partner closely with Engineering, Product, and Operations to embed quality upstream in system and process design, Challenge assumptions and legacy processes constructively, advocating for better outcomes at all levels of the organisation, Present findings, risks, and recommendations clearly to senior leadership and cross-functional stakeholders