Management of APS-related stakeholder exchange with internal departments as well as certification bodies and auditors, ensuring aligned objectives and continuous improvement, Collection, evaluation, prioritization and coordination of APS feature requests in collaboration with internal stakeholders, certification bodies and auditors, Translation of audit and certification requirements and auditor needs into actionable software features, including definition and validation of functional and non-functional requirements, Conversion of complex business processes into clear, structured product and system specifications, Ownership of the UI/UX design of APS, translating complex workflows and user requirements into intuitive, user-centred interface concepts, Coordination with software developers and internal IT colleagues to ensure seamless implementation, timely issue resolution and continuous product improvement, Ownership of the testing and acceptance process for new product features by validating functionality, coordinating reviews with internal experts and running beta tests with internal stakeholders and auditors, Creation, management, and maintenance of APS documentation, including BPMN 2.0 process flows, guidelines, manuals and user-facing materials, Provision of APS Helpdesk support including ticket assessment, prioritization and resolution, Creation and maintenance of APS-related website and training content for the ISCC Academy, Representation of APS at internal and external events and maintenance of APS-related legal documents in collaboration with legal counsel