Develop and enhance the CRM architecture, including future AI solutions, Configure and customize Salesforce features, such as case management, Integrate third-party systems (e.g., telephony, chatbots) using APIs and middleware tools, Implement, automate, and create workflows to optimize customer service processes, Conduct data migrations, validations, and clean-ups, Participate in the entire development cycle, from requirements gathering to deployment and support of our CRM solutions, Maintain and ensure the accuracy of developer documentation