Develop and optimize internal processes, systems, and data structures with a focus on digitalization, automation, and data-driven control., Lead projects and actively participate in cross-departmental projects to optimize processes, system landscapes, and data flows, particularly in the SAP, Salesforce, and BI environments., Contribute to strategic IT and data projects, including system harmonizations and preparations for the introduction or further development of SAP S/4HANA and Salesforce., Act as a Key User for SAP ERP, Salesforce, and adjacent systems, including defining, optimizing, and documenting efficient and quality-compliant system and process flows., Analyze process optimization needs within the organization and conceptualize and implement suitable solutions, considering relevant interfaces between specialist departments, controlling, IT, sales, and management., Procure, manage, and coordinate hardware and software, and support IT-related administrative tasks., Create reporting structures for management, controlling, and specialist departments, for example, for the analysis of daily, monthly, and annual figures, target-actual deviations, year-on-year comparisons, and operational control indicators., Provide in-house user support, handle system-related user inquiries, and train employees in the use of systems, applications, and reports.