Lead and develop a regional team of Service Desk Specialists., Create clear ways of working, give feedback, and support performance., Drive improvements in daily operations and team routines., Work closely with IT management on priorities and service development., Prioritise incidents and service requests, and ensure reliable, timely handling., Review global tickets and work as a member of the global IT support organization., Escalate suspected security issues to Group Security., Spot recurring issues and drive improvements with service owners., Ensure tickets are followed up in ITSM and users get regular updates., Coordinate and drive onboarding and offboarding., Support users in difficult cases with clear, friendly communication., Help explain policies and handle requests that are out of scope., Ensure laptops, phones and equipment are prepared and delivered on time., Keep asset records up to date in the system., Manage local IT equipment and stock in your region.