Setting up client access, permissions, and delivery schedules on the ESG Book platform, Guiding new clients through onboarding processes and platform orientation, Serving as a key point of contact, particularly for German-speaking clients (e.g. savings banks in Germany), Handling incoming client support queries via the service desk, Investigating and resolve technical problems related to platform access, data, and delivery, Using tools like SQL to query databases and Excel for troubleshooting data-related issues, Collaborating with tech and product teams to triage complex problems, Acting as a link between the CAS team and internal stakeholders (Sales, Product, Tech), Supporting Sales Teams with technical documentation and insights on platform functionality, Helping develop internal and client-facing documentation and FAQs
