Configure and manage our ERP system (Odoo), including: Manufacturing Orders, Purchase Orders, and Sales Orders, Operational dashboards for internal KPI visibility, Use Microsoft Excel & PowerPoint to produce clear reports and process documentation, Track and report weekly inventory vs. demand projections, Align with partners and customers to report on stock levels at their sites, Coordinate re-stocking to ensure on-time manufacturability based on forecasts, Interface with suppliers to: Reduce BoM variants and complexity, Negotiate pricing to protect hardware margins, Manage timely and compliant shipment of IoT hardware (incl. exports), Work with logistics providers to streamline national and international shipping processes, Partner with Customer Success and Sales to plan upcoming hardware deployments, Align supply chain activities with onboarding timelines and partner training, Drive recurring customer operational check-ins to support onboarding and issue resolution, Monitor and report on customer operations KPIs (e.g., onboarding progress, hardware uptime), Manage Returns (RMA) and decommissioning workflows
