Own and develop the HubSpot Service Hub, including pipelines, mailboxes, ticketing, chat & phone channels, automations, and dashboards., Develop workflows, monitor system performance, and ensure HubSpot scales with growing teams, including deletion and cleanup processes for clean CRM data., Technically map customer success processes in HubSpot, from partner onboarding to lifecycle tracking, contract renewal, or termination., Drive the development of self-service offerings, including HubSpot Customer Agent, chatbot flows, automated response processes, and AI-powered routing mechanisms., Identify and prioritize bugs and system errors, coordinate solutions with the Digital team, and proactively drive improvements by analyzing technical weaknesses., Maintain and develop KPI dashboards, including ticket KPIs, processing quality, and Customer Agent metrics, ensuring clear performance visibility.