Lead, coach, and develop a team of project managers, Build systems, processes, and structures for customer onboarding, product definition, prototyping, testing, certification, and production preparation, Serve as senior technical advisor to customers, Build and maintain strong relationships across customer organizations, Work with internal product teams to influence product roadmaps and feature prioritization, Coordinate internal development teams to deliver critical features on time, Act as a bridge between customer-facing teams and engineering, Drive continuous improvement in customer project processes, Standardize methods for prototyping, testing, certification, and release, Improve documentation to enable customer autonomy, Provide insights into customer and market trends to shape product strategy, Identify high-priority projects and advocate internally, Ensure customer success while aligning with the company’s long-term technology roadmap