Facilitate 1st in line customer interaction for troubleshooting and support related to all Hygiena® product lines, Link between customer and HygienaTM, Create case in CRM, troubleshooting, follow up cases, close cases, Monitor tech support email & CRM queue, Support for Hygiena Environmental, Allergen & Mycotoxin product line, Monitor TSS&TSE Out of Office Calendar and ensure one TSS to cover for BASU when absence, Instrument repairs: Will work with TSE Team on documentation on instrument repairs and Customer Service for shipment & invoicing, Allocate instruments in CRM, Preventive Maintenance: Coordinate & control Preventive Maintenance with field TSS, Service contracts: Control/allocate Service Agreement: Follow up, renewal, overview, Training: Do on-line of F2F training at HygienaTM Germany facility (HDG)., Coordinate end user, distributor, colleague: Allocate recourses, booking. Conduct training., Demo Projects: Ensure in good time, that all correct equipment is allocated, shipped and ready to use, work with Customer Service, Travel can occur, expected are 1-3 days per months, Optimizes technical support resources to maintain satisfied customers base along with helping sales team initiative, Acts as relay between customers and maintenance and service, Follows together with lab team all customers matrices validation, Utilizes and updates CRM MS 365 platform daily, Cooperation with several departments, Participates at EMEA sales meeting
