voizevoize.ai
Customer Success Manager - High Touch (m/f/d)
- Location
- Berlin
- Remote
- Hybrid
- Employment type
- Full-time
- Field
- PR, Marketing & Events
Requirements at a glance
- English (Required)
- German C1+ (Required)
RequiredPreferred
Today
Location
Berlin; Frankfurt; Hamburg; Munich
Employment Type
Full time
Location Type
Hybrid
Department
Customer Success
Why voize? Because we’re more than just a job!
At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact.
Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!
Your Mission: Create real, measurable impact in complex environments
At voize, Customer Success is not just about “keeping customers happy”, it’s about creating sustainable value in a complex and meaningful industry. As a Customer Success Manager for High Touch, you work with large care organisations where change is hard, stakes are high, and clarity makes the difference.
You will be a strategic partner to our customers, turning complexity into action and driving lasting change at scale.
This is a high-touch, high-impact role with real ownership.
Your Daily Business - No two days are alike
- Own a portfolio of "Enterprise" customers and act as their strategic partner
- Lead multi-stakeholder implementations in regulated, real-world environments
- Design and run train-the-trainer concepts that scale
- Turn customer goals into measurable outcomes and value narratives
- Anticipate risks early and navigate them calmly and proactively
- Work closely with Product, Support and Sales to continuously improve how we deliver value
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