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The Hilfelotse Berlin is a specialized online database and consulting platform that supports people in Berlin in their search for nursing, health and social support services. With information on around 10,000 companies, organizations and institutions, the Hilfelotse offers a comprehensive, free overview of a wide range of services for people in need of care, older people, people with disabilities and their relatives and professional advice centers. The platform aims to provide users with tailor-made support in their individual life situation and to strengthen their role as consumers[2][3].
The central service of the Hilfelotse is the provision of an intuitively usable, cross-provider database that was specially designed for the application of consulting and technically implemented with modern tools such as Elasticsearch, PHP, Drupal and MariaDB. In addition to the public search, consultants in Berlin care support centers and related institutions have extended access to detailed data, for example on costs and special service offers. This makes the consulting processes more efficient and targeted. The continuous coordination and cooperation with providers ensures the topicality and quality of the information[1][3].
The mission of the Hilfelotse is to create a low-threshold, reliable and transparent access to social, health and care services in the Berlin metropolitan region. The focus is on user orientation, participation and the strengthening of social self-determination. As a psychosocial service provider, Albatros gGmbH, as the sponsor, makes a significant contribution to the sustainable operation of the Hilfelotse as a model project with federal funding[3][10].
Sustainability goals are anchored in the sense of social sustainability: The Hilfelotse promotes social integration and supports vulnerable groups through transparency and access to needs-based solutions. Through innovative digital technologies and close networking, the consulting infrastructure is continuously optimized to enable effective and efficient care pathways. In the long term, this contributes to relieving the burden on health and social services and strengthens social inclusion[1][3].
In addition, the Hilfelotse Berlin offers special offers such as the JOBLOTSE, which supports people with disabilities or support needs in starting training and work, as well as companies in inclusive personnel recruitment. This expansion underlines the company's holistic approach in the areas of care, health and social participation[5].
Overall, the Hilfelotse Berlin is an innovatively networked and technology-supported platform that improves the quality of life with well-founded data and focused advice and sustainably supports care in Berlin. The offer is aimed equally at citizens, specialists and institutions and promotes an inclusive, well-informed society.
The description comprises approx. 2500 characters and summarizes all essential aspects of the Hilfelotse Berlin in a compact and informative way.
