Act as the central point for managing customer-reported bugs and tickets, collaborating with product and development teams to prioritize, track, and resolve issues while keeping customers informed throughout the process., Lead customer onboarding and roll-out sessions to ensure smooth adoption of BuildingMinds solutions, delivering tailored training programs and creating materials to support customer education., Oversee the BuildingMinds support portal, ensuring it serves as a reliable resource by updating content, including FAQs, tutorials, and troubleshooting guides, and identifying opportunities for improvement., Build and maintain strong relationships with customers, proactively monitoring their usage and engagement to identify areas for optimization and address challenges., Advocate for customer feedback internally to drive product enhancements and create a seamless experience., Analyze customer data and success metrics, such as adoption rates and satisfaction, to uncover insights and guide strategic actions., Collaborate with cross-functional teams, including product, support, and marketing, to align on customer needs and ensure consistent communication., Support the professional service team in preparation of rollouts to users incl. trainings, learning videos and user setup
