Provide support via email, phone, and chat on a daily basis to our rapidly growing counselor network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members., Act as a point of escalation for complex customer and counselor questions to ensure quality Improvement, and organize cross-functional teams as needed to resolve any escalations., Be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to counselors., Monitor the clinical capabilities and relevant work experience of counselors applying to be part of the BetterHelp platform., Proactively conduct outreach and maintain productive communications with counselors to get feedback, improve satisfaction, and prevent churn., Learn how to articulate new product ideas and/or enhancements to existing product features for our Clinical Product Liaison team, and work with them to get those ideas implemented., Stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and clearly communicate changes to the organization to support compliance with mental health ethical and legal standards., Work closely with Marketing Department and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels., Support QA efforts as needed as BetterHelp launches into the insurance marketplace.
