Own: Partner onboarding & go-live — run kickoffs, define success plans, coordinate timelines, and drive measurable outcomes (activation rates, time-to-live, quality)., Build: Scalable onboarding + support workflows — playbooks, handovers, SOPs, and a clean internal partner documentation setup., Partner: Be the day-to-day trusted contact for key accounts — handle ongoing support, escalation management, and proactive check-ins/QBRs., Improve: Identify bottlenecks (ops, logistics, lab processing, results delivery, comms), propose fixes, and implement them with speed and clarity — always with patient/partner trust in mind.