Customer Success Manager

Rhineland-Palatinate, Remote

Full-time

Permanent employee

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Your mission

We are looking for a Customer Success Manager who ensures that transactions on our marketplace are not only agreed upon but also successfully completed. In this role, you take ownership after a deal is commercially agreed and drive the operational execution between buyers, suppliers, and internal teams. You actively engage with customers throughout transactions and negotiations to ensure progress, remove blockers, and keep deals moving. Your focus is to make sure that interactions on the platform lead to real outcomes — turning activity into completed transactions and repeat business.

You'll lead proactive outreach to understand what's blocking users from getting value, guide them to the right platform features — particularly around 1st-life battery supply — and build the self-service infrastructure that allows our support to scale without adding headcount. You'll also run structured user research together with our product and analytics teams, feeding real buyer and seller insights directly into how we develop the platform.

This is a hands-on role at the intersection of sales enablement, product feedback, and user education. You'll work closely with PO, Backend lead, Solution Architecture, and the sales team — handling technical onboarding and listing creation so that sales can focus on key account management and deal execution.

What You’ll Do

Drive transaction execution

Take ownership of deals after commercial agreement
Act as the main point of contact for buyers and suppliers during execution
Coordinate all steps required to complete transactions (documentation,logistics, internal alignment)

Keep deals moving

Proactively follow up with all stakeholders
Identify and resolve blockers
Ensure timely completion of transactions

Manage deal-related engagement

Actively engage with users in ongoing negotiations and transactions when progress stalls
Identify high-intent users within ongoing platform interactions and flag them to Sales for commercial follow-up.
Facilitate communication between buyers and suppliers to move deals forward
Support interactions without taking over commercial ownership (no pricing or negotiation decisions)

Ensure operational readiness

Ensure all required information and documents are complete
Align closely with Sales Operations and Finance
Track progress and ensure smooth handovers

Support customer activation

Guide customers through the final steps towards their first transaction
Re-engage users when directly linked to active deal opportunities

Your profile

3–5+ years in Customer Success, Account Management, or User Engagement within a SaaS or digital marketplace environment
Proven t rack record of reducing churn or reactivating dormant users at scale
Experience designing and delivering onboarding programs (live and self-service)
Comfortable running user interviews and translating qualitative insights into actionable product feedback
Strong ability to create clear, engaging content — video tutorials, guides, FAQs — that scales support without scaling headcount
Highly structured, proactive, and data-informed in how you prioritize accounts and outreach
Fluent in English; German is a strong plus

Bonus Skills

Experience in energy, cleantech, mobility, or industrial B2B marketplaces
Familiarity with battery lifecycles, second-life applications, or EV supply chains
Experience working with product and analytics teams on platform instrumentation and user behavior data
Knowledge of CRM tools (HubSpot preferred) and pipeline/engagement tracking

Why us?

Flexible hours and remote-first working culture.
€50 mont hly perk using Hrmony(choose from different options)
28 Holiday days, plus a half-day on December 24th and December 31st, and including Rosenmontag.
Company-supported pension sche me- Betriebliche Altersvorsorge.
Remote working culture.
Low hierarchies and open feedback culture.
Modern offices are in the city of Mainz.
Attractive L&D budget with creative freedom for growth.

About Us

Founded in 2019, Circunomics helps companies buy, sell, and route used batteries in a structured and reliable way. We operate a curated B2B marketplace where battery assets from electric vehicles and energy storage systems are assessed, documented, and matched with the right next step, either reuse in second life applications or recycling.

Our platform brings together standardized asset information, battery data analysis, and regulatory guidance so that buyers and sellers know what is being traded, what is required, and what comes next. This reduces uncertainty, shortens decision cycles, and prevents battery transactions from getting stuck late in the process.

By making battery reuse and recycling easier to execute at scale, Circunomics supports the energy transition and helps turn used batteries into valuable resources rather than waste.

Learn more:https://www.circunomics.com/

About us

Next Mobility Labs is a venture studio building and scaling innovative companies in the mobility, energy, and technology sectors. We partner with founders and industry experts to develop ideas into market-ready businesses. This role is part of one of our latest ventures – conceived and backed by Next Mobility Labs – offering you the opportunity to shape a start-up from the ground up with the resources of an experienced venture studio behind you.

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