Field Service Engineer - Germany (f/m/x)

Permanent Employee

full-time

Remote Frankfurt

Your mission

The IONITY Operations team is looking to hire a Field Service Engineer (f/m/x) - Germany, to provide diagnostic and technical support during the servicing of our High-Power Charging Stations. This person will be travelling to our HPC sites within a defined region as needed to perform maintenance, troubleshooting and repair issues at our HPC Stations that are already existing; knowledge of, and comfort with these types of facilities is a must. Location: South-West Germany.

Responsibilities:

Provide technical support in order to minimize system downtime.
Onsite root cause analysis, service, repair and maintenance actions.
Ordering and handling of spare parts for our HPC stations.
Debug systems and perform remote diagnostics on field failures by reviewing data logged.
Support in developing processes, documentation and diagnostic knowledge for standard service actions.
Recognize trends and patterns in field failures and feedback to the central team to drive improvements.
Work with engineering and operation teams to ensure new issues are fully investigated and that countermeasures are in place.

Your profile

We are seeking a professional, certified electrician with expertise in low voltage systems (up to 1000VAC/1500VDC). Additional certifications in Environmental, Health, and Safety are highly desirable.
High Voltage Certification is a plus.
Approximately 2-3 years of professional experience as a Field Service Technician, ideally with similar technical equipment.
Technical degree in Electrics or a related field.
Proficient in reading and interpreting mechanical drawings and electrical schematics.
Skilled in using basic electrical measuring devices, such as multimeters, isolation testers, and RCD test devices.
Familiarity with common workplace and database software, particularly MS Office.
Strong organizational and documentation abilities.
Excellent written and oral communication skills in English and German; additional European languages are a plus.
Proven ability to work and communicate effectively with external service providers.
Ability to manage multiple tasks and challenges simultaneously.
Availability for off-hours calls and work.
Willingness to travel, sometimes on short notice, with the potential for extended trips.
Demonstrates a get-it-done mentality in all situations.
Capable of working independently with minimal supervision.