Head of Bike Mechanics (m/w/d) – Leiter Werkstatt E-Bike & Fahrrad – Düsseldorf (m/w/d)

Upway ist ein schnell wachsendes Startup und baut den größten Marktplatz für refurbished E-Bikes auf. Für unseren Standort in Düsseldorf suchen wir als Nachfolge eine:n Head of Bike Mechanics / Werkstattleiter:in (m/w/d).

Du leitest eine große Werkstatt mit über 50 Zweiradmechaniker:innen und bist verantwortlich für den gesamten E-Bike-Reparatur- und Qualitätsprozess. Gemeinsam mit deinem Team bringst du gebrauchte E-Bikes verschiedenster Typen (MTB, City, Cargo, Speed) technisch und optisch auf Top-Niveau.

Du arbeitest ohne Kundenkontakt in einer sehr gut ausgestatteten Werkstatt und führst dein Team fachlich, praxisnah und mit Blick fürs Detail. Abwechslung ist garantiert – vom stark genutzten Bike bis zum fast neuwertigen E-Bike mit Fokus auf Nachhaltigkeit.

Upway is a fast-growing startup building the largest marketplace for refurbished e-bikes with its biggest workshop in Düsseldorf. We are looking for a Head of Bike Mechanics / Workshop Manager (m/f/d) to manage the Upway workshop in Düsseldorf. The team of mechanics (>50) repairs a large number of different used e-bikes and restores them to excellent condition, so that Upway customers have a huge and high-quality selection of e-bikes at their disposal.

As a Workshop Manager, you will be responsible for the entire e-bike repair process and ensure that the bikes are delivered in outstanding quality. You will also be responsible for building the team of mechanics and leading them by setting an example as a problem-solver and with your eye for detail in bike repairs.

You and your team will work undisturbed and without customer contact in a well-equipped workshop where the focus is exclusively on the bikes. Thanks to the wide range of different e-bikes (speed bikes, mountain bikes, city bikes, cargo bikes; heavily used to almost new), the work remains varied and challenging.

Department Operations Employment Type Full Time Location Düsseldorf Workplace type Onsite Compensation€45,000 - €58,000 / year Reporting To Ops Lead Düsseldorf Your Responsibilities as a Head of Bike Mechanics:

Du baust ein leistungsstarkes Team von Zweiradmechaniker:innen und Fahrradmonteur:innen auf und entwickelst es kontinuierlich weiter
Du übernimmst die fachliche und organisatorische Leitung des Teams

Du bist verantwortlich für Inspektion, Reparatur und Qualitätskontrolle einer großen Vielfalt an E-Bike-Marken und -Modellen

Gemeinsam mit deinem Team bereitest du E-Bikes für die Auslieferung an Kund:innen vor und sorgst für einen technisch einwandfreien Zustand des Bestands
Du bringst dein Know-how in Fahrradtechnik ein und verbesserst kontinuierlich Prozesse, Service und E-Bike-Qualität
Du bist eine zentrale Rolle im Team und bringst deine Ideen zur Optimierung der Werkstatt und der Abläufe aktiv ein

You build a successful team of mechanics
You take over the management of the team
You are responsible for the inspection, repair and quality control of a wide variety of e-bike brands and models
You and your team will prepare e-bikes for delivery to our customers and keep the existing fleet in good condition
You contribute your expertise in hardware and software and work to continuously improve our service and our e-bikes
You are an essential part of our team and contribute your ideas for the optimization of the workshop and the operational business

The skills you bring:

Du hast Erfahrung als Werkstattleiter:in in einer Fahrradwerkstatt oder bringst vergleichbare mechanische bzw. handwerkliche Erfahrung mit
Idealerweise verfügst du über eine entsprechende technische Ausbildung – Quereinsteiger:innen mit einem guten Verständnis für (E-)Bike-Reparaturen sind ebenfalls willkommen
Du hast ausgeprägte organisatorische Fähigkeiten und arbeitest gerne sorgfältig und genau
Du hast Freude daran, neue Reparaturprozesse auszuprobieren und diese kontinuierlich zu verbessern
Du hast bereits Erfahrung in der Führung eines Teams oder in einer verantwortungsvollen Rolle als Senior-Mechaniker:in
Du verfügst über gute Deutsch- und Englischkenntnisse

You have experience as a bicycle mechanic, two-wheel mechanic, two-wheel mechatronics engineer, car mechanic or have mechanical/craftsmanship experience in a similar field
Ideally, you have a relevant technical qualification, but we also welcome career changers with a strong understanding of (e-)bike repairs.
Strong organizational skills and an enjoyment of precise working.
A passion for experimenting with new repair processes and continuously improving them.
Prior experience leading a team or taking on responsibility as a senior mechanic.
Good German and/or English language skills.

Benefits:

Upway ist ein schnell wachsendes Startup mit einem motivierten, talentierten Team und flachen Hierarchien.

Du arbeitest von Anfang an in einem dynamischen Umfeld mit viel Gestaltungsspielraum und Verantwortung.

Geregelte Arbeitszeiten Montag–Freitag (keine Samstagsarbeit)
Viel Freiheit, Verantwortung zu übernehmen und dich schnell weiterzuentwickeln
Aufbau und Führung eines starken Teams aus Mechaniker:innen und Bike-Enthusiast:innen
Abwechslungsreiche Arbeit an einer großen Vielfalt von Fahrrädern und E-Bikes
Top-Ausstattung und professionelles Werkzeug
Attraktives Fixgehalt plus Stock Options
15 % Mitarbeiterrabatt auf ein E-Bike pro Jahr

Bei Upway zählen Tempo, Pragmatismus und Teamgeist – ohne Bürokratie, mit kurzen Entscheidungswegen.

You are part of a rapidly growing startup right from the start
You can help build and design your workplace
You'll have predictable working hours with a standard Monday to Friday schedule, unlike the industry's usual Saturday shifts.
You are surrounded by a strong and ambitious team that wants to build something big together
You'll have a lot of freedom and can take on as much responsibility as you feel comfortable with. This will allow you to develop quickly.
You'll build and lead a team of mechanics and cycling enthusiasts. This challenging challenge will allow you to grow tremendously.
Bureaucracy and slow processes do not exist with us! You work flexibly and solution-oriented and do not have to wait long for important decisions.
You will work on a huge selection of different bicycles, so you will always have variety in bicycle types, models and brands
You will work with the best equipment we can get, so you will always have the tools you need to solve any problem
You will become an absolute professional in the e-bike market because you have seen almost every bike in your workshop
You will receive a competitive fixed monthly salary
You receive shares in the company in the form of stock options
You benefit from a 15% discount on an e-bike from our shop per year.

About Upway

At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.

Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.

We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $65M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.

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Our Hiring Process

Stage 3: Technical interview

Stage 4: On location test

Stage 5: Offer

Stage 6: Hired

Stage 1: Applied

Stage 2: General screening

Stage 3: Technical interview

Stage 4: On location test

Stage 5: Offer

Stage 6: Hired

Stage 1: Applied

Stage 2: General screening

Stage 3: Technical interview

Stage 4: On location test

Stage 5: Offer

Stage 6: Hired

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Department Operations Employment Type Full Time Location Düsseldorf Workplace type Onsite Compensation€45,000 - €58,000 / year Reporting To Ops Lead Düsseldorf

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Head of Bike Mechanics (m/w/d) – Leiter Werkstatt E-Bike & Fahrrad

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Team Lead*in – E-Bike Mechanics

Team Lead*in – E-Bike Mechanics