Salesforce Product Operations Manager (m/f/d)

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Join us to make education accessible for all!

Strengthen ourSales & CRM Teaminfull-time (40 hrs./week)asProduct Operations Manager (m/f/d) Salesforcewithin Germany or UK remotely or at one of our office locations.

This role focuses on driving CRM product excellence by managing Salesforce operations, enabling user adoption, and translating business needs into scalable solutions.

Your mission

Acting as the primary contact for Salesforce users, managing requests, feedback, and support
Monitoring feature adoption and driving smaller initiatives to improve engagement and usability
Planning and executing feature roll-outs, including communication, training, and post-launch support
Prioritizing feature requests in alignment with business goals and the product roadmap
Collaborating with cross-functional teams to translate business needs into actionable improvements

Your profile

Several years of hands-on experience with Salesforce (Sales Cloud, Service Cloud or similar CRM platforms)
Strong understanding of CRM processes such as lead management, onboarding, and integrations
Structured and detail-oriented approach with excellent prioritization skills
Outstanding communication skills across technical and business stakeholders
Experience in designing and delivering training and enablement programs

What we offer

Be you at IU: We support and encourage you to achieve your personal and professional goals. After all, your satisfaction is an essential part of a positive and productive environment.
Work where you want…: Digitalization is part of our DNA. Therefore, you can decide for yourself which place sparks the most productivity in you. Do you love working from home? No problem! Do you want to work abroad for a while? Our WorkFlex benefit makes it possible.
**…and flexible in time:**It’s your job: We trust you and give you the greatest possible freedom to organize yourself.
**Use your own technology:**You can freely choose your equipment. Everyone has their own preferences when it comes to hardware and IDE.
Take your knowledge to a new level: Where, if not with us? Enjoy free access to all our e-learning platforms. In addition, we finance a complete technology degree of your choice.
**Sustainably to your destination:**The 9-euro ticket is back! We subsidize your DeutschlandTicket, so you only pay €8.70 per month. Do you prefer to travel by bike? Then a JobRad might be something for you. This way, you are mobile both professionally and privately and do something good for the environment.
**33 days of relaxation:**Breaks are important! In addition to 30 flexible vacation days per year, we also give you an extra day off on your birthday and free days on Christmas Eve and New Year’s Eve.

IU International University of Applied Science (IU) is Germany’s largest university of applied science – and we are not just an excellent choice for studying, but also an outstanding Great Place to Work®! As an Edutech company, we rely on state-of-the-art technology and data-driven approaches.

That’s why AI-driven voice assistants and other GPT systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU over 4,000 employees are dedicated to making a difference.

Become part of our CRM team! We know that we really understand students. Through our CRM solutions, we know their current expectations and can better predict upcoming ones.

Sounds like the perfect job for you? Then apply now! Simple, fast and even without a cover letter. If you have any further questions, please feel free to contact Kata via kata.jarosz@iu.org.

Please note that, for data protection reasons, we are not allowed to process email applications.

**Actions speak louder than words:**We cherish our „Culture of Everyone“ and would like to take this opportunity to empathize that we do not tolerate discrimination towards any race, gender, religion, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU!

Traumjob nicht verpassen!

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