Working Student IT Support

• Provide first-level support for workplace hardware, software, user accounts, and common IT issues.
• Support Google Workspace and Microsoft 365 administration, including users, groups, permissions, and routine settings.
• Help manage onboarding and offboarding, including accounts, access, devices, and checklists.
• Maintain accurate hardware inventories and device assignments, and support our MDM solution.
• Document IT processes, troubleshooting steps, and internal user guides.
• Help employees use our approved AI services and support them with automation tasks.
• Contribute to small IT automation projects that reduce manual work and improve workflows.
• Escalate complex, sensitive, or security-related issues clearly and promptly.
• Provide reliable, hands-on support onsite at our Berlin office, including basic workplace technology maintenance and keeping the office IT setup organised and operational.

Your profile:

• At least one year of hands-on experience in IT support or administration, a helpdesk, a technical working student role, or a relevant internship.
• Current enrollment at a university or university of applied sciences, with eligibility to work as a working student.
• Practical knowledge of hardware, software, device setup, and IT asset inventories.
• An interest in AI services and automation, with a focus on making recurring work simpler.
• A basic understanding of IT security, including least-privilege access and the secure handling of accounts and company data.
• The ability to maintain clear internal documentation and explain technical steps simply.
• A proactive and curious mindset, with the willingness to learn, adapt, and take ownership.
• Good written and spoken English. German is a plus.
• The ability and willingness to work onsite in our Berlin office ideally three to four days per week to support colleagues.

Nice to have:

• Experience administering Google Workspace or Microsoft 365.
• Experience with MDM, asset management, or onboarding and offboarding processes.
• Hands-on experience with AI services, workflow automation, basic scripting, or automation tools.

What we offer:

• A job with real social impact
• An inspiring, international team, an impressive track record, and the ambition to become the #1 brand for social impact
• An 8-year-old company with room to shape the future
• Responsible roles, extensive development opportunities, and a highly dynamic environment
• Diversity and inclusion—we actively promote diversity and equality for everyone on the team

Benefits:

• Hybrid work model with 3-4 days in person at our Berlin office (otherwise, you work flexibly from wherever you want, whether in Germany or occasionally from abroad)
• Flexible working hours and 28 vacation days (based on a 5-day workweek)
• Plus a day off for your birthday (even though we’d love to celebrate it with you)
• The opportunity to take two days off per year to volunteer for causes close to your heart
• Membership in OpenUp (a tool for mindfulness and mental health)
• And yes—we have the usual fruit, drinks, snacks, and a ping-pong table in the office

Start date: asap

A little insight into our share mentality: What makes us a great team is that we all believe in each other and in our mission to change this world together. We're a team of over 40 driven talents from many nations - and we have one key thing in common: we're passionate about what we do and believe that together we can make a big difference.

Are you the person we are looking for to join our team?

Yeah - Then apply right away via our online portal here. We look forward to getting to know you! Unfortunately, applications submitted via email cannot be considered as they do not comply with the GDPR regulations.

If you have any questions about the advertised position, please contact Antonia (HR Manager): hr@share.eu. We are not yet barrier-free in all areas, but we want to actively change that and want to develop further. Please let us know about anything you might need so we can best assist you throughout the hiring process.