Working Student Service Coordination (m/f/x)

CO2 emissions in the real estate sector must be reduced quickly. But what is not measured cannot be controlled in a targeted manner: Our live data on consumption and generation in properties enables the most effective use of electricity, gas, heat and water in everyday life.

We are a young Berlin scale-up that supports sustainability and also lives it in our day-to-day business. We are looking for a Working Student Service Coordination (m/f/x) in Berlin at the earliest possible date.

Responsibilities

• You’ll play an active role in developing processes and quality standards for data management, directly applying your analytical and conceptual expertise.
• You’ll handle inquiries from our market partners and B2B customers in our ticket system (via email and phone) and resolve data-related challenges in market communication in a customer-focused and prioritized manner.
• For complex inquiries, you’ll get to the root of the issue and find solutions within the framework of the energy industry’s applicable market processes.
• You’ll work closely with internal teams to implement solutions quickly and proactively prevent escalations.
• Through thorough documentation and monitoring of recurring issues, you’ll lay the foundation for continuous process optimization and standardization within the Data Team.

Profile

• You are studying economics, (business) information technology, industrial engineering, energy management, or a comparable degree program.
• You have a strong analytical and structured mindset, as well as a deep passion for the digital transformation of the energy transition.
• You enjoy working confidently with Google Sheets and visualizing data; initial experience with CRM or ticketing systems is a plus.
• Ideally, you have some familiarity with SQL or are eager to dive into report building.
• You’re a strong communicator, enjoy working in a team, and stand out for your proactive, solution-oriented approach to work.
• You’re fluent in German (at least C1) and have a solid command of English (at least B2).

What we offer