Drive and manage strategic customer relationships across the DACH region., Support the company's commercial growth by ensuring strong customer satisfaction, retention, and revenue expansion in the pharmaceutical and biotechnology sectors., Manage key accounts, develop account strategies, and coordinate cross-functional teams to deliver GLP/GMP/GCP laboratory services that meet client expectations., Develop and execute account-specific strategies to drive growth and deepen customer relationships., Identify opportunities for account expansion and cross-selling of laboratory services., Build and maintain a robust pipeline within assigned accounts through proactive engagement., Monitor account performance against KPIs, revenue targets, and growth objectives., Provide insights from accounts to inform company strategy and service development., Serve as the primary point of contact for key accounts, ensuring seamless communication., Coordinate internally with Project Management, Operations, Quality, and Technical teams to deliver client solutions., Address client concerns and challenges promptly, providing strategic solutions., Foster long-term partnerships and maintain high levels of customer satisfaction., Participate in customer visits and site meetings as required to strengthen relationships and support client engagements., Stay informed on market trends and competitor activity within assigned accounts., Provide feedback on emerging client needs and service requirements., Support proposal development, contract negotiations, and account renewals., Collaborate with the Sales & Marketing Director to align account strategies with company goals., Lead account-level negotiations to optimize commercial outcomes and profitability., Ensure accurate forecasting, reporting, and account performance tracking., Maintain up-to-date account records in CRM systems to support business decisions., Establish and drive a sales-focused culture., Develop and execute a comprehensive European go-to-market strategy., Build and optimize the sales team structure., Develop key client relationships in priority European markets., Implement scalable systems and processes to support growth., Transition our Pharma sites to pan-European operations., Navigate complex regulatory landscapes across multiple European jurisdictions., Compete effectively against established international CRO providers in a financially pressured market., Build brand recognition and credibility in new European markets.