You will be the first point of contact, hold processes together and find solutions., You will ensure strong service quality together with internal teams., You will actively drive the energy transition forward with every order you successfully accompany., You will advise and support customers by phone and email with a high service standard., You will manage orders from entry to delivery, including appointment and delivery coordination., You will reliably maintain customer and order data in CRM and ERP systems., You will drive process optimization and take over payment, credit limit, and release management., You will process order changes, special cases, escalations, cancellations, and service tickets in a solution-oriented manner.