Independent organization of customer support in the after-sales area through consultation on services, maintenance concepts, and economic advantages., Continuous market and customer analysis in your own area of responsibility, including independent identification of potential customers for maintenance contracts., Building, maintaining, and developing long-term customer relationships., Active and independent approach to existing and new customers., Central point of contact for customers regarding maintenance contracts, services, and after-sales offers., Independent coordination between customer and internal departments (maintenance contracts, installation deployment planning, customer service, spare parts, workshop)., Conducting fault or damage analysis, including proposing and, if necessary, carrying out remedial measures., Independent escalation management for customer or contract problems., Ensuring a professional and coordinated market presence in after-sales at trade fairs and conferences.