Own the company-wide key account strategy: define prioritisation, set targets with the CCO, and establish the KAM playbook, Monitor strategy execution and produce executive-level reporting on portfolio health, revenue development, and growth opportunities, Develop and own strategic account plans for each key account, aligned with company objectives and long-term partnership value, Serve as senior point of contact and trusted advisor for assigned key accounts, maintaining C-suite relationships, Proactively originate and close upsell and cross-sell opportunities across your portfolio, Actively push and influence other KAMs to identify upsell and cross-sell opportunities within their accounts, Coach and support other Key Account Managers as a senior sparring partner and escalation point (non-hierarchical), Lead AI exploration with enterprise accounts — identify where AI capabilities create new value and translate into commercial proposals, Engage stakeholders beyond existing client contacts, mapping decision-makers and sponsors across each account, Develop fund and growth strategies per account, identifying new business needs and emerging budget cycles, Own pricing strategy and commercial structuring for your accounts, Work closely with a dedicated project team (Project Manager + Solution Engineer) to ensure seamless delivery and client satisfaction, Coordinate with the project team to translate client needs into solution design and implementation, Lead contract renewals, negotiations, and commercial governance across your portfolio, Act as primary escalation point for client concerns — proactively resolve risks before they impact retention, Zero churn: retain 100% of your key account portfolio, Successfully close priority deals currently active in pipeline