Onboard new customers and lead the roll-out of their Lucca solutions., Follow up with customers on their needs over time and respond to new functional requirements, to ensure a happy and growing customer base., Contribute to the continuous improvement of Lucca's consulting activity in Germany., Roll out our solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as large accounts)., Gain the trust of local companies in Germany, as well as key accounts and their subsidiaries abroad., Gather the customer's initial needs and suggest an appropriate response., Adapt our software to the local context of customers in Germany., Train the administrators to use our software independently., Ensure the go-live and the follow-up during the first weeks of use., Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges., Keep a close eye on the satisfaction of your most important customers., Support these customers in case of level 2 issues., Carry out post-implementation check-ups., Identify and generate new cross-sell or up-sell opportunities to expand Lucca's reach with German customers (lead generation)., Proactively present new products that may address a customer's past issues., Participate in numerous cross-functional side projects., Adapt our offerings and strengthen the market fit of our solutions for the German market., Work in a team with different Lucca business units (Sales, Marketing, Product, etc.), Contribute to the continuous improvement of the business in Germany by going beyond your main tasks., Follow and participate in some projects from the pre-sales phase to support the sales team., Demonstrate autonomy and initiative in our agile mode of operation.
