Design, optimize, and implement customer success processes throughout the entire customer lifecycle (onboarding, adoption, expansion, renewal), Responsible for the further development and integration of CS tools (e.g., CRM, CS platforms, ticketing, reporting, automation tools), Identify potential for automating manual processes and implement these together with the specialist teams, Ensure consistent data flows and system interfaces between Customer Success, Sales, Product, and Finance, Develop dashboards, reports, and KPIs to create transparency regarding customer health, risks, and potential, Act as an organizational interface between teams and translate technical requirements into scalable operational solutions, Support the development of standards, playbooks, and best practices for Customer Success