Protect and grow revenue in a portfolio across Germany and the UK through strong renewals discipline, expansion identification, and risk mitigation., Improve customer outcomes and adoption by building success plans, guiding onboarding, and increasing product engagement across key workflows., Increase customer health and advocacy by running structured QBRs, capturing value, and turning champions into references., Drive internal alignment by translating customer needs into clear asks for Product, Support, and Commercial teams, and ensuring follow-through., Own a portfolio of enterprise accounts in Germany and the UK, acting as the primary post-sale partner., Lead onboarding and ongoing success motions, including success plans, enablement, QBRs, and executive stakeholder management., Run a rigorous renewal and risk process, including forecasting, early risk detection, and clear mitigation plans., Identify and qualify expansion opportunities (upsell and cross-sell), partnering with Sales/RevOrg to execute., Partner closely with Support and Product & Engineering to escalate issues, remove blockers, and improve the end-to-end customer experience., Maintain accurate account documentation and pipeline notes in our systems, ensuring predictable reporting and handoffs., Bring market and customer intelligence from Germany and the UK into internal discussions to inform roadmap, enablement, and commercial decisions.